2020, B2C, Online Experience and Self Service

Why UX Design is Vital to User Satisfaction and Ongoing Job Security

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. This is why UX design is vital to satisfying our customers’ demands and needs.

Chatbots

Chatbots Self Service Customer Satisfaction CRM

Brand Move Roundup – May 21, 2020

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience.

Brands

Brands Travel Hotels Airlines

Customer Experience Update

Why UX Design is Vital to User Satisfaction and Ongoing Job Security

Brand Move Roundup – May 21, 2020

Webinars

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