Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. billion in 2019 to $9.4 Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. billion by 2024.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. billion in 2019 to $9.4 Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. billion by 2024.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. per person net.

ROI 105

ROI Multi-Channel Video Entertainment 105