Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2
NobelBiz
JUNE 29, 2021
In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. As customers become more attentive and on the lookout, this tendency continues to develop year after year. For example, a loyalty program that may be utilized in-store as well as online.
Let's personalize your content