2019 Customer Centricity Customer Change e-support 
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AUGUST 14, 2019
In the latest measurement, in Q1 2019, the ACSI was 76.5 In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along. Design a customer-centric culture. out of 100. out of 100.
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Fun fact: it was a Business Book Awards 2019 Finalist.
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