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Use Voice of Customer (VOC) Data to Improve Customer Service

GetFeedback

A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. 2018 will be the year of CX and AI.?

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Every each of them answered the following questions: How do you see the future of customer experience? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Stop surveying your customers and start listening to them. How to overcome those challenges?

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The State of Social Customer Support in 2018

BlueOcean

In our humble opinion though, it’s a good idea to check in every now and again to examine the state of social customer support and dig into the trends and opportunities that have the potential to improve customer care in 2018 and beyond. Expectations for Social Customer Support Are Maturing. Easier said than done.

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Six Upcoming Service Trends For 2018

Second to None

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always, companies who provide great customer service have a huge advantage over companies that don’t.

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How to Capture the Voice of the Customer in 2018

Alida

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Register today!

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CX Champions wanted: Setting the stage for ForeSee Summit 2018

ForeSee

The one championing customer (or citizen) experience and the importance of a good Voice of Customer (VOC) program. The post CX Champions wanted: Setting the stage for ForeSee Summit 2018 appeared first on ForeSee. You may not know it, but you’re kind of a big deal.