Beyond Philosophy

NOVEMBER 27, 2020

Experts estimate that anywhere from 50 to 80 percent of digital transformation projects failed in 2018. I later learned that the holdup was because I missed an email where they asked me to measure the distance between my eyes (because they need to know how big to make the glasses). Finally, it is vital to measure everything.

Net Promoter Score 150

Net Promoter Score NPS Insurance Effort Score 150

Lumoa

APRIL 3, 2018

The question is, how can you measure it? The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. ” — Bruce Temkin.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

Retently

AUGUST 22, 2018

However, in the pursuit of keeping their operational costs lower, airlines often compromise on one element that has become the crucial competitive differentiator – customer experience. In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Chattermill

NOVEMBER 4, 2018

on 5 Nov 2018. Customer Experience. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support. Ultimate Guide to Net Promoter Score. for better customer experience. by Sam Frampton.

Strategy 76

Strategy Social Media Analytics Analysis 76