50+ Customer Experience Statistics for 2020
ProProfs Chat
MAY 6, 2020
For example, if a customer does not agree with a brand’s message, then they are likely to have a biased notion regarding the type of service they receive from the same brand. In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. This would help you build a seamless experience for your customers. .
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