2018 Customer Centricity Customer Change Technology 
GetFeedback
AUGUST 14, 2019
To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along.
CX Journey
JUNE 17, 2019
It appeared on the Forbes site on November 14, 2018. In this follow-up to my article last month titled “Has Your Customer Experience Transformation Stalled?” Beyond that, once you've got those folks on board, it's incumbent on you to teach and train them about the customer-centric culture they've joined. Customers change.
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CX Journey
JUNE 17, 2019
It appeared on the Forbes site on November 14, 2018. In this follow-up to my recent article titled “ Has Your Customer Experience Transformation Stalled? Beyond that, once you've got those folks on board, it's incumbent on you to teach and train them about the customer-centric culture they've joined. Customers change.
Avaya
MAY 23, 2017
Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. Rather, most fail to understand their customers well enough to envision a truly customer-centric, digitally-transformed environment.
Answer Dash
NOVEMBER 21, 2018
Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In order to future-proof their business, organisations need to be asking themselves not ‘what do customers want?’
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