Magellan Solutions

APRIL 19, 2023

One positive customer experience might convince customers to repeat a transaction with a company, while one unpleasant service may make them switch to your rival. This guide will help business owners have a better understanding of the importance of customer service and gain a competitive advantage in the market.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Stella Connect

JANUARY 4, 2022

“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. . Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40