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Advantages Of Adding Chatbot For Website

SurveySparrow

NOVEMBER 20, 2020

For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. Autodesk has a customer service chatbot, AVA (a virtual agent), that interacts with customers in real-time at any time or day of the year. 80% of businesses say that they would implement some form of chatbot system by 2021.

Chatbots 52
Chatbots e-support Virtual Agent Brand Values 52
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20 predictions for customer experience in 2020

Qualtrics

NOVEMBER 21, 2019

AI will drive up virtual agent adoption – and free up humans. Contrary to popular belief, virtual agents aren’t about to replace humans in front-end operations. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service.

Customer Experience 38
Customer Experience Self Service Virtual Agent Healthcare 38
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