Pros & Cons of Using NPS To Measure CX Success
Doing CX Right
JULY 24, 2019
SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES? Stacy is leading customer experience and employee engagement at Schindler Elevator Corporation. Stacy : (01:08) I joined Schindler summer of 2018. Sarah: (08:29) Thanks for answering those questions. IS NPS A DRIVER OF REVENUE? What resonates most?
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