Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

ProProfs Chat

JANUARY 31, 2020

Prioritizing the company policy more than the customer is an example of poor customer service in today’s time. . Poor customer service is a big no, especially when it can risk a business its customers. Customer support is the gateway to business growth and development. Negotiation.

Customer Service 52

Customer Service Tips Policies Customers 52

ProProfs Chat

DECEMBER 12, 2019

Customers are 4X more likely to buy a product from your competitor if they offer better customer service. Investing in customer service goes a long way in bringing in new customers and ensuring your current customers come back. If your business isn’t customer-centric, customers will leave your brand.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88