ShepHyken

JANUARY 30, 2017

My Comment: While most companies are trying to create a digital presence to capture customers who prefer to do business on the Internet, keep in mind that the interactions are less likely to garner customer loyalty than a person-to-person experience. Customer Service Software Buyer Report – 2016 by Craig Borowski.

Customer Service 48

Customer Service Airlines Social Media Software 48

Kayako

MARCH 14, 2017

Brandon (@TheBrandonPFrye) February 22, 2017. Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2

Brands 99

Brands Customer Experience Retail e-support 99

ShepHyken

DECEMBER 4, 2017

(HuffPost) Service and support teams need to be ready to handle the influx of eager shoppers—both online and in store. That means that your teams have to do more than guarantee a terrific on-site customer experience. They have to ensure customers’ online experiences run smoothly. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0