2017 Customer Experience Design Gamification Voice of Customer 
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. . “It’s every contact the customer has with your people, your product, and the way it is delivered. This helps businesses reduce customer service costs, improve customer satisfaction and increase customer loyalty.
SurveySensum
JULY 14, 2020
Recognized as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an International Consultant, Keynote Speaker and soon to be the Author of the book ‘How to be Awesome at CX’. Emilia is a Customer Success Evangelist with expertise in structuring and scaling post-sales customer experiences.
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