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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

“It’s every contact the customer has with your people, your product, and the way it is delivered. According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. ” – Shep Hyken.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Emilia is a Customer Success Evangelist with expertise in structuring and scaling post-sales customer experiences. and Crowdvocate.com.