2017 Call Recording Contact Center Customer Service 
MiaRec
APRIL 26, 2022
In the past, very few customer service professionals (5% in 2017) were working from home due to concerns about how it would negatively impact the company culture, collaboration, and work performance, as well as career prospects of the remote agents.
Talkdesk
MARCH 14, 2018
Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.
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Grupo Noa
DECEMBER 15, 2020
By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. According to Walker, 86% of the customers are ready to buy high-priced products that come with better customer service quality.
Grupo Noa
MAY 4, 2018
By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. According to Walker, 86% of the customers are ready to buy high-priced products that come with better customer service quality.
Verint
DECEMBER 15, 2017
In 2018, the contact center industry will be all about automation. contact center industry, and likely the global contact center industry. contact center industry. percent of our survey respondents currently own a call logging solution.
Pointillist
NOVEMBER 11, 2019
It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” ” Today’s call centers must balance many priorities while maintaining an intense focus on customers. As McKinsey & Company explains : The contact center.
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