Talkdesk

JANUARY 31, 2018

When Talkdesk puts together our long-term feature roadmap, we put a lot of thought into where contact center executives want to go in the future and build a product that will give them the tools they need to execute on their vision. Call Recordings. From a high level, this is a goal we’ve always tried to achieve.

Contact Center 56

Contact Center Customer Experience Omni-Channel Call Recording 56

MiaRec

APRIL 26, 2022

In the past, very few customer service professionals (5% in 2017) were working from home due to concerns about how it would negatively impact the company culture, collaboration, and work performance, as well as career prospects of the remote agents.

Contact Center 52

Contact Center Culture Customer Service Call Recording 52

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center Self Service Contact Center Software Call Center 40

Grupo Noa

DECEMBER 15, 2020

By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. Benefits of Lead Generation by Contact Center. By opting for call center outsourcing an entrepreneur can avoid such clients.

Call Center 52

Call Center Contact Center Call Recording Financial 52

Grupo Noa

MAY 4, 2018

By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. Benefits of Lead Generation by Contact Center. By opting for call center outsourcing an entrepreneur can avoid such clients.

Call Center 40

Call Center Contact Center Call Recording Financial 40

Verint

DECEMBER 15, 2017

In 2018, the contact center industry will be all about automation. contact center industry, and likely the global contact center industry. contact center industry. percent of our survey respondents currently own a call logging solution.

Management 29

Management Contact Center Call Recording Employee Engagement 29

Pointillist

NOVEMBER 11, 2019

It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” ” Today’s call centers must balance many priorities while maintaining an intense focus on customers. As McKinsey & Company explains : The contact center.

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74