Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. When choosing new technology look at the impact it will have (backed up by metrics), frequency of use and applicability (the range of uses it will have).

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 133

Chatbots Self Service ROI Contact Center 133

Eptica

JULY 13, 2016

Date: Wednesday, July 13, 2016 Overcoming the challenges of digital customer service. Published on: July 13, 2016. Integrated In many companies customer service is still handled on a channel by channel basis, with separate teams using different systems to answer emails, phone calls and social media messages.

Customer Service 48

Customer Service Insurance Knowledge Base Self Service 48

Bold360

NOVEMBER 30, 2016

Most consumers now expect that companies have a multitude of contact methods, allowing them to engage in any way they choose, ranging from Facebook to Twitter, email, telephone, self-help knowledge bases, and instant messaging or chat. This is the functionality that will offer a real return on investment.

Chatbots 40

Chatbots Strategy Self Service ROI 40