2016 Contact Center Customer Service Online Experience 
Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. In fact, 70% of the industries analyzed by the Index experienced dips in average scores for customer service. In store 40% were unhappy with the service they received.
Confirmit
SEPTEMBER 13, 2017
The balance often tipped more in favor of the company, however, and led to poor experiences. This is my theory as to why CX is now king—customer revolt due to better online experiences. ” In 2016 Glassdoor listed Data Scientist as the best overall job—as voted by those who work in it.
ijgolding
MARCH 22, 2017
“The cost of bad experience is around $ 80.00 Customer Experience (CX) strategy has become the key aspect for many businesses – more important than low-cost. In fact expectations of customer service are increasing every day. billion in USA and $ 300.00 billion across the world” – Huffington Post.
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