ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Ultimate Net Promoter Score Infographic by CustomerGauge.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

OpinionLab

AUGUST 29, 2017

The infographic below highlights some more specifics around this point. So, according to our survey, around 4 in 5 want direct person contact, 3 in 4 expect a phone number on your website and more than 6 in 10 think they get better service in-person. The difference between the 2015 and 2016 figures are clear.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Provide Support

JUNE 2, 2016

In today’s digital, fast-paced world customer expectations and the rules of customer engagement are rapidly changing. What used to be acceptable and satisfactory in customer service a while ago is no longer enough. Published in Provide Support Blog , 2016. Read more. © 2003 - 2015 Provide Support LLC.

Consumers 40

Consumers Infographics Customer Service Poor Customer Service 40