Talkdesk

OCTOBER 11, 2016

Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. Contact center supervisors can also take advantage of SMS reporting in both Talkdesk Live and Salesforce historical reports/dashboards. Not using Talkdesk for Salesforce yet?

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. We had a blast meeting everyone at Dreamforce and ICMI, and we hope that you enjoy all of Talkdesk for Salesforce’s new features.

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

NobelBiz

JUNE 29, 2021

These touchpoints are prioritized for analysis since they are a useful source of data for assessing the client journey and it works as follows: The Key role of Contact Centers The increased focus on digital channels and new communication technology allows for new methods to engage with clients.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Kustomer

JUNE 27, 2022

Compassionate customer service is central to meeting the needs of the modern consumer from any generation of shopper. Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software? Top 12 Customer Service Software Tools for 2022.

Software 98

Software Tools Customer Service Self Service 98