2016 Chief Customer Officer Contact Center Workshop 
SurveySensum
JULY 14, 2020
He also founded a purpose-driven company, Customer Imperative, that focuses on helping B2B SaaS to retain customers, grow revenue, and scale customer success and Gain Grow Retain, a community for customer success leaders to share their work, collaborate and grow their careers. LinkedIn : [link]. Website : [link].
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Aimee Lucas. Lynn Hunsaker.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Aimee Lucas. Lynn Hunsaker.
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