2016, Chief Customer Officer, Contact Center and User Experience

Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

Customer Bliss

MARCH 8, 2018

This process of always being engaged with the customer slowly trained her to become the CX leader that she is now; Charlotte places high value on listening to the customer. In all of these roles, she thought about how to put the customer first. Looked at how to bring sales and customer service together.

Customer Journeys

Customer Journeys Customer Experience Net Promoter Score Call Center

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Comm100

FEBRUARY 20, 2018

They help customers quickly and easily find the answers to simple queries. As a result, they reduce the number of incoming calls to contact centers, improving efficiency and reducing operational costs. This leads to a happier, more fulfilling agent experience. This is especially true for phone assistance.

Chatbots

Chatbots Self Service ROI Contact Center

Customer Experience Update

Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

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