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Get Ready to Transform Customer Experiences at ICUC 2016

NICE inContact

While you are surrounded by colleagues, product experts and industry peers, you will expand your knowledge of inContact solutions, develop your technical training skills and learn contact center best practices. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Contact Center Manager.

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3 Keys to Building Customer Engagement – Connect, Automate, Iterate

NICE inContact

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. SpiceCSM is a premiere inContact partner enabling the evolution of the customer experience hub.

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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. In addition, there was an over-reliance on the callback feature, resulting in a below par customer experience.

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2016 DevConnect Award Winners Choose to Innovate on Avaya

Avaya

Avaya Breeze is an open framework that brings the necessary attributes for communication in the digital age: embedded, mobile, fast, low risk, and workflow enabled—a key requirement to automate previously manual processes to improve digital experiences. It is the second most visited content topic on Avaya.com.

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Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

Customer Bliss

After spending 2 years on the front line, she became a manager of the call center, moved into product management, and even did a bit of marketing and user experience. After a few years, and with plenty of experience under her belt, Charlotte became the CCO at Sure International. .

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Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Verint ® Systems Inc. Why Is It Important to Balance Cost, Quality and Customer Service?

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Customer Experience ROI Opportunities on B2B Touchpoints

ClearAction

What’s unique in business-to-business customer experience is the extensive interactions between the customer and supplier companies for a long time after the initial purchase. 4 Steps to Customer Experience ROI. Solving Complex Challenges through B2B Customer Experience. B-to-B Customer Journey Maps: New Wisdom.