Alida
MARCH 10, 2017
User requests to address abuse and harassment problems fell on deaf ears. Instead, in 2016, the company launched live-streaming and “Moments” —features that were low on users’ wish lists. Leaders at Twitter may in fact have been focused on user experience, but they may have been prioritizing the wrong experience.
Customer Bliss
MARCH 8, 2018
This process of always being engaged with the customer slowly trained her to become the CX leader that she is now; Charlotte places high value on listening to the customer. In all of these roles, she thought about how to put the customer first.
Comm100
FEBRUARY 20, 2018
Agents might also let emotionality or a bad day get in the way of what they can do for a customer – Chatbots, on the other hand, don’t have that problem. As Joe Gagnon, Chief Customer Officer of Aspect Software writes , “There is a predictable and reliable component of Chatbots. Drive Revenue.
Expert insights. Personalized for you.
196 
Let's personalize your content