New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers
CSM Magazine
DECEMBER 12, 2019
in 2016 and dipping well below 40% (36.7%) in 2018. having ‘clean rooms’ (where nothing can be written and no paperwork is allowed on desks) or having dedicated payment teams means agents can sometimes be underutilised or queues can form waiting to make payments, but they do provide the best customer experience.
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