Talkdesk
SEPTEMBER 27, 2017
In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history. In an economy where customers have a lot of product options, a personalized touch can make all the difference.
Magellan Solutions
OCTOBER 8, 2018
In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall global outsourcing industry. Outsourcing Tech Support In The Philippines. The IT-BPM industry in the Philippines grows every year. Rappler has reported back in 2014 that it will reach $48 billion by 2020.
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Stella Connect
JANUARY 31, 2018
When first call resolution fails, not only is a cross sell or upsell nearly impossible, but there’s a greater risk the customer will disengage from the brand, spend less over time, abandon the brand for good, and even steer potential customers away. Improve First Contact Resolution and Save the Customer Relationship, All in Real Time.
CSM Magazine
DECEMBER 12, 2019
in 2016 and dipping well below 40% (36.7%) in 2018. Since 2008, Verizon has tracked the percentage of organisations that achieve PCI DSS compliance, and noted in previous editions of the PSRs, that it has varied from a low of 11.1% in 2012 to a high of 55.4%
Pointillist
NOVEMBER 11, 2019
Integrate Structured Data with Unstructured Data Advanced customer journey analytics platforms integrate structured customer interaction data from your website, CRM system and other sources with your unstructured data from IVR systems, web chat transcripts, audio call recordings etc. Source: 2017 HDI Metric of the Month.
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