Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. We presented our subjects with an extensive list of potential contact center issues for 2016 and asked them to choose all that they felt applied to them.

Contact Center 140

Contact Center Contact Center Software First Call Resolution Call Center 140

Magellan Solutions

JUNE 15, 2021

AIs are slowly replacing live operators in the call center operations. The current turnover rate is a call for action since having unlimited manpower is useless if agents can only stay for a couple of years. A call center company with a high attrition rate will experience an inevitable disruption of their productivity. .

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Magellan Solutions

AUGUST 16, 2021

Why are Telemarketing Philippines experiencing a large number of calls? Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. That reference is to the inbound calls and high-value leads for a business. .

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

BlueOcean

JUNE 21, 2016

Your contact center has access to a wealth of data about your business, your customers’ behavior, your marketing results, and more. And on the flipside, if you’re a first-time outsourcer, you’ll want to mirror your internal operations/project management with that of your outsourced vendor. Technology. It’s free!

Contact Center 120

Contact Center First Call Resolution Training Culture 120

Stella Connect

JANUARY 25, 2018

Growth in Self-Service Technologies Will Increase Demands on Customer Service Teams. retailer showed that from 2015-2016, just 7% of the brand’s customers shopped exclusively online and 20% shopped exclusively in store. How are you managing performance in the contact center? Consumer Expectations for Omnichannel Will Soar.

Self Service 40

Self Service Trends Customer Service Contact Center 40