2016, Call Center Solutions, Contact Center and Customer Care

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

TechSee

APRIL 10, 2018

Driven by a need to improve the ever-evolving customer experience at scale, the customer care industry is rapidly moving to more digital, multichannel, self service first, automated service practices. The growing scale of the customer care market requires greater reliance on technology through automation and AI-based technology.

Call Center

Call Center Self Service Technology Competitive Advantage

Billing Dispute? Try Visual Customer Service for Real-time Proof

TechSee

FEBRUARY 5, 2018

Billing disputes remain the most common types of customer service inquiries, and are often extremely nuanced and especially difficult to resolve. According to Oracle , energy providers worldwide spend about $30 billion dollars every year on customer care.

Customer Service

Customer Service Call Center Fashion Contact Center

Customer Experience Update

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

Billing Dispute? Try Visual Customer Service for Real-time Proof

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