2016 Article Chief Customer Officer Contact Center 
Customer Bliss
MARCH 8, 2018
Listened to calls from the contact center to understand the kind of complaints they get and how they’re resolved. Looked at how to bring sales and customer service together. Walk the C-Suite and Departments Through the Customer Lifecycle. One inaccurate detail or unclear message could greatly impact the call center.
SurveySensum
JULY 14, 2020
Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].
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Comm100
FEBRUARY 20, 2018
Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. They help customers quickly and easily find the answers to simple queries. Chatbots are like evolved self-service portals or advanced knowledge bases.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Aimee Lucas. Lynn Hunsaker.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Aimee Lucas. Lynn Hunsaker.
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