Comm100

JANUARY 14, 2016

In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. In fact, customers will demand it. billion PC users.)

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Tricia Morris

JANUARY 29, 2016

Apple’s iPhone comes in a myriad of sizes, storage amounts, and colors; BMW offers the sporty 3 Series, the luxury 7 Series, and a mid-point 5 Series to cater to its diverse customer base. Look no further than an organization’s customer service strategy to understand what I am talking about. Let’s get crafting.

Customer Engagement 40

Customer Engagement Engagement CRM Self Service 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. He empowers employees with actionable data and user interfaces to help increase customer engagement.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. He empowers employees with actionable data and user interfaces to help increase customer engagement.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130