10 Things Every SaaS Business Should Know About Net Promoter Score
Wootric CX Blog
MAY 12, 2020
That gut ‘voice of customer’ reaction complements all the behavioral tracking. In time, you will want a deeper understanding of your customer journey, and that will lead to asking questions at additional touchpoints using other CX metrics, such as CSAT or Customer Effort Score. Failure is an opportunity.
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