2015 Lifetime Customer Metrics Voice of Customer 
Wootric CX Blog
MAY 12, 2020
But the real power comes from additional segmentation by metrics that are important to your business. One of our SaaS customers has two unique user types — restaurant owners and the wait staff. That gut ‘voice of customer’ reaction complements all the behavioral tracking. For now, yes.
SurveySensum
JULY 14, 2020
Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. He specializes in transforming teams and creating a focus on the customer. LinkedIn : [link] /. Website : [link].
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