CX Journey

AUGUST 13, 2015

Image courtesy of Culture Republic Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 9, 2015. Creating a customer journey map is an important first step when it comes to your customer experience transformation. Whoever understands the customer best wins.

Customer Journeys 80

Customer Journeys Effort Score Touchpoint Customer Voice 80

CX Journey

JANUARY 22, 2016

It was published on their blog on August 20, 2015. When you're designing or redesigning your customer experience, it's critical to listen to - and understand - your customers, what they are trying to do, and how well it's going. (And Those voices come from customers, partners, employees, and customers through employees.

Innovation 80

Innovation Company Voice of Customer Meeting 80

SuiteCX

MARCH 31, 2015

Governance in Customer Journey Mapping March, 2015. ©2015 suitecx – Confidential What are some governance models CX teams are using to manage their journey mapping efforts? Common mapping tools and metrics. Common metrics. Common definitions and metrics.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100