2015 Customer Service Strategies Exceptional Customer Service Measurement 
delighted
OCTOBER 5, 2021
Imagine being able to deliver that kind of experience to your customers on a regular basis. Outstanding customer service interactions are capable of producing fierce brand loyalty in a short period of time. Why are customer service metrics important? Customer Satisfaction Score (CSAT).
Kustomer
JUNE 11, 2020
Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Omar states, “67% of customers prefer self-service over talking to an agent. … I believe that companies should be focusing on self-serve.”
Expert insights. Personalized for you.
87 
Let's personalize your content