Fulfilling your Customers’ Needs in a Changing World
Talkdesk
DECEMBER 18, 2017
Recently, a McKinsey survey pointed out that text-based communications channels like web chat, social media and email will grow from 30 percent of all customer care interactions in 2015 to as much as 48 percent in 2020. to talk to customers and leveraging artificial intelligence to support the resulting volume growth.
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