2015 Consumers Customer Service Strategies Exceptional Customer Service 
Joe Rawlinson
MAY 18, 2016
Hence, they don’t put up with any negative customer service because they know they deserve better. Furthermore, a research by InfoQuest found that the repurchase rate of a “totally satisfied customer” is between 3 to 10 times higher compared to that of a “somewhat satisfied customer.”. Why Great Customer Service Matters.
Kustomer
JUNE 11, 2020
Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Omar states, “67% of customers prefer self-service over talking to an agent. … I believe that companies should be focusing on self-serve.”
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