Remove 2014 Remove Poor Customer Service Remove Sales Remove Tips
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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Sales surged , and their stock prices skyrocketed.

NPS 208
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Are Your Customers Persona Non Grata?

CX Journey

It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" And yet, we still see some dismal statistics about how many companies don''t focus on the customer experience or think they focus on the customer experience but really don''t. $83

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How to Optimize Your Ecommerce Customer Support

transcosmos Information Systems

What happens after, as well as how you continue to communicate with them after the sales affect their chances for re-purchase and the number of new leads they can generate for you. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ? Optimize Your Customer Support Today.

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How to Optimize Your Ecommerce Customer Support

transcosmos Information Systems

What happens after, as well as how you continue to communicate with them after the sales affect their chances for re-purchase and the number of new leads they can generate for you. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ? Optimize Your Customer Support Today.

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Are you serving your customers or smothering them?

Vonage

If you want to avoid the heartbreak of low customer retention, implement a system that logs customer issues across all channels and shares the details with all relevant agents. Track the progress of customer cases and allow your company to collaborate on solutions. “At “With the emphasis on customer service (and retention!)