2014, Online Experience, Self Service and Social Media

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

To deliver more personalized service, stay on top of current shopping trends by using analytics tools and services from providers such as NPD Group , which uses point-of-sale data from 300,000 stores to follow and predict consumer trends in 20 industries. Use social media channels to keep in touch with your customers and stay engaged.

Omni-Channel

Omni-Channel Self Service Consumers Meeting

Festive failings in UK customer service

Eptica

DECEMBER 11, 2015

In 2014 7% said they found it impossible or extremely difficult to find information on retailers’ websites – yet in 2015 this had trebled to 21%. Customers are dissatisfied with service online and offline There is widespread frustration with customer service levels on both sides of the Atlantic.

Self Service

Self Service Customer Service Social Media Retail

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Festive failings in UK customer service

Webinars

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