Tricia Morris

MAY 18, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , respondents now say they are using self-service FAQ pages on a company’s website more often than speaking with a live agent on the phone. 43% don’t ever review assisted service processes.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Great Customer Service Statistics. Building Brand Loyalty.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Inbenta

NOVEMBER 13, 2017

Despite the advancements in search, the Yahoo Directory did manage to survive until 2014 when it was closed for good. . The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords. Let’s get in touch.

Chatbots 109

Chatbots Self Service e-support Virtual Agent 109

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. By finding and examining customer pain points, you can begin to remedy them and remove snags from the buying process, establishing more efficient systems and increasing customer satisfaction.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102