Lumoa

MAY 19, 2020

Let’s take this framework and apply it to a hypothetical business case for a robust customer experience program. In 2014, Peter Kriss of the Harvard Business Review reported that happy customers spend up to 140% more than those who had a negative experience. Define the opportunity. Explore options.

How To 259

How To Multi-Channel Return on Investment Strategy 259

ProProfs Chat

JUNE 14, 2019

Even though fewer customers may be experiencing problems, more customers are inclined to complain about customer service problems than ever before. 44% of consumers say they received the wrong answer from a customer service representative in the past. Great Customer Service Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

ProProfs Chat

FEBRUARY 13, 2020

billion from 2014 to 2016 alone. Loyalty programs have witnessed steady growth from 2014-2016 because of the deals they have to offer to the customers of a brand. And more exclusive deals tend to boost the confidence among customers that their partnership with a brand is valued via these programs. million to 3.8

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109