2014 Contact Center Customer Relationship Management Voice of Customer 
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Kate Leggett.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Kate Leggett.
SurveySensum
JULY 14, 2020
Jim Tincher is a dynamic speaker who is passionate about building a world-class customer experience that results in engaged customers who come back time and again. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. LinkedIn : [link] /. Website : [link].
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