Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. This is where your contact center strategy plays a crucial role. AI must also ensure the information is consistent and complements a live agent. Even in the digital sphere, clients value a personal touch. Embrace the cloud.

Banking 119

Banking Strategy Contact Center Chatbots 119

ProProfs Chat

JUNE 14, 2019

46% of decision-makers in global contact centers expect their business to grow 5-10% in the next year, while 14% project a massive growth of more than 10%. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. Latest Customer Experience Trends. Forrester. Microsoft. American Express.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Comm100

FEBRUARY 16, 2018

That is why reducing customer effort was voted the number one priority for contact centers in 2018. This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101