8 CX Trends for 2015 (The Year of the Employee)
Experience Matters
JANUARY 6, 2015
It’s once again the time of year for me to publish my CX trends. In my post last year, I named 2014 “ The Year of Empathy.” Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Contact Center Loyalty Aspirations.
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