2013 Customers Online Experience Self Service 
ijgolding
DECEMBER 11, 2014
By 2013 Norwegian had started to receive awards for the best European low-cost carrier – a trend that has continued into 2014. So are the plaudits that Norwegian is receiving reflective of the experience? As I always remind readers of my reviews, a public statement like this constitutes a promise or promises to customers.
Eptica
SEPTEMBER 10, 2015
Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Published on: September 16, 2015.
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