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Norwegian – Customer Experience Review

ijgolding

DECEMBER 11, 2014

By 2013 Norwegian had started to receive awards for the best European low-cost carrier – a trend that has continued into 2014. So are the plaudits that Norwegian is receiving reflective of the experience? Let me start with the online experience. For example, online check in is not that easy to figure out.

Customer Experience 275
Customer Experience Airlines Travel Self Service 275
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Why aren’t organizations embracing digital customer service?

Eptica

SEPTEMBER 10, 2015

For example the number of people who have used Twitter for customer service has increased by almost 70% since 2013, according to Forrester. In a study of European telecoms companies 3% of consumers used a digital channel for customer service – half the number that called. Share this page on: Tweet.

Customer Service 48
Customer Service Self Service Social Media Contact Center 48
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