2013, Customer Connectedness, Customer Insights and Customers

Data Snapshot: Customer Experience Expectations and Plans for 2015

Experience Matters

MARCH 17, 2015

We just published a Temkin Group data snapshot, Customer Experience Expectations and Plans for 2015. We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. 81% of respondents expect to put more focus on customer insights and analytics.

Customer Connectedness

Customer Connectedness Data Self Service Customer Experience

8 CX Trends for 2015 (The Year of the Employee)

Experience Matters

JANUARY 6, 2015

We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs. Voice of the Customer Renovations. CX Training & Engagement.

Customer Journeys

Customer Journeys Trends Contact Center Customer Connectedness

Customer Experience Update

Data Snapshot: Customer Experience Expectations and Plans for 2015

8 CX Trends for 2015 (The Year of the Employee)

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