Comm100

AUGUST 24, 2016

Despite these advantages, social media is not the preferred method of contacting a company for customer service, and in fact, has been on the decline in preference since its peak in 2013. Make your customer service options plentiful and easily accessible, and avoid small problems from boiling over into all-out disasters.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI 45

ROI Social Media Airlines Customer Service 45

Magellan Solutions

FEBRUARY 3, 2021

According to the State of Global Customer Service Report by Microsoft, 61% of consumers have stopped transacting with a business after experiencing poor customer service. Your business might not have the capacity to handle all inbound and outbound calls. Best Call Center Companies across the country.

Call Center 52

Call Center Company Poor Customer Service Consulting 52

Vonage

DECEMBER 8, 2016

According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service. A figure which has increased by more than $20 billion since 2013. We’re still a nation of serial switchers, and once you lose a customer, they’re unlikely to come back.

Contact Center 120

Contact Center Poor Customer Service Social Media Call Center 120