2013 Call Center Experience Consumers Report 
Beyond Philosophy
MARCH 2, 2016
They analyzed four million phone calls from 2013 to 2015. The report reveals a few remarkable facts, including: All consumers are less patient than in the past, making it imperative that businesses adapt their experience to accommodate them. consumer speaks between 110 and 150 words , faster than in the past.
Magellan Solutions
APRIL 5, 2021
As a result, your consumer will look for another company that has a better and updated service. On top of that, they can also provide monthly insight reports. We have more than a decade experience in service small and medium enterprises. Magellan Solutions provide the best call center experience for all SMEs worldwide.
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