2013, Brand Values, Contact Center and Customer relationships

Four Ways to Increase Meaningful Interactions with Your Customers

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction

Interaction Telecommunications Customer Satisfaction Social Media

The widening UK customer experience gap

Eptica

SEPTEMBER 30, 2015

The balance of power has changed – your brand is what your customers say it is, rather than how you define it within your organization. This makes the customer experience vital to building and developing brand values – annoy enough consumers through poor service or behavior and your reputation will suffer, perhaps fatally.

Omni-Channel

Omni-Channel Customer Experience Social Media Knowledge Base

Customer Experience Update

Four Ways to Increase Meaningful Interactions with Your Customers

The widening UK customer experience gap

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